Is there a way to use an automation to send a mail containing linked issues?

Rafael Ibanhez_020owy

That is how I use Jira. 

I have 4 projects, Quotation, Customer, Item and supplier.

For every quote I create a new case and link cases from the other projects, so I only work on the quote project and create new customer, items and supplier as needed (If someone knows a better way to do that I'm here to hear) this way I can enter on project customer and check what quotes and items have been looking for and same work on the other projects. 

I want to make an automation that in a certain status of my Quote project, it will send a mail to my purchase people containing all the linked issues I learned how to use the smart values to use most of the fields, but I can't find a way to insert linked issues. 

 

Thank you

Petter Gonçalves

Hello @Rafael Ibanhez

Thank you for reaching out!

I understand that you need to send a notification e-mail when an issue is transitioned to a specific status containing all the issue keys of the related linked issues, using Automation for Jira app. Is that correct?

Basically, you have two kinds of links between issues: Inward and Outward. To properly display the issue key value with smart values, you can use one of the parameters below, depending on the type of link:

{{issue.issuelinks.inwardIssue.key}}

{{issue.issuelinks.outwardIssue.key}}

The parameters above loops all issue links and spits out all the keys, ignoring objects that don't have the inward/outward issues property.

Let us know if you have any questions.