How to hide "Solved" button on Service Desk Portal?

Question

Is there a way to prevent our customers from marking a ticket to solved for themselves? I have been ask to remove the buttón with that function from the portal, but I can't find that configuration nowhere

This is the button, the status is on Spanish, but means "Solved"

Alexander Ling_scml7y · Accepted Answer

Hello @Martin Berlanda

You need to go to your workflow and in the diagram view click on the "resolved" transition and then uncheck the box shown in my image. 
I hope that this answer solves your issue! :-)

Best regards,

Alexander