Is there a way to disable the default atlassian.net mailbox/channel in Service Desk?

Alfonso_Olvera

Hi,

 

I want to use Service Desk, and I see that an atlassian.net email address has been autogenerated for us. I have also configured our domain's helpdesk email (hosted on Google Apps). However, I want to delete/disable the atlassian.net address. Is there a way to do this?

Thanks

Angélica Luz

Hello Alfonso,

Welcome to Atlassian Community!

When using Jira Service Desk, by default the email address is created to receive requests and it's not possible to disable that.

If you don't want anyone to use it, the best option is to edit the email and add something that no one will figure out. Go to the Email requests page and click to edit in order to change the text before @. 

Regards,
Angélica