nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Field "description" is visible in JIRA issue view, but isn't visible in request portal view

Arnis Riškovs

We use JIRA Cloud. Field "description" is visible in JIRA issue view, but isn't visible in request portal view (link [View request in portal]). I have JIRA administrator role. For some users, the "description" appears in both views. What needs to be done for all users to see the field in both views?

Accepted answers

Arnis Riškovs

Hi Angélica,

Unfortunalely isn't possible click on "Show details" because ticket in the portal don't offer "Show details".

Regards,
Arnis

All comments

Angélica Luz

Hello Arnis,

Thank you for reaching out to Atlassian Community!

When the description is not visible in the portal, it can be related to the Request type.

Please, check the ticket and confirm if the request type is correctly filled.

Also, weeks ago a new version of the portal was released and now the description and other fields are hidden by default. Please, open the ticket in the portal and click on "Show details".

Do you know if customers are able to see the field as well and if this is happening for all tickets?

Regards,
Angélica

Arnis Riškovs

Hi Angélica,

Unfortunalely isn't possible click on "Show details" because ticket in the portal don't offer "Show details".

Regards,
Arnis

Angélica Luz

Thank you for the information, Arnis.

Just to make sure we are on the same page, are you using Jira Cloud or Server?

Can you share with us a screenshot of the affected ticket?

Arnis Riškovs

Hi Angélica,

Our team use Jira Cloud. I attached JIRA issue's view and portal view. view request in portal.png JIRA issue view.png

Angélica Luz

Thank you for the screenshots @Arnis Riškovs

The Request type on the ticket is empty, that's why the description is not visible in the portal.

Screen Shot 2020-03-17 at 17.55.46.png

Please, select a request type for the ticket and the description will be available in the portal.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud