Using Fix Version and Releases to trigger notifications.

Question

Hi!

I would like to automatically update a support ticket (Project 1) when the field "Fix version" of a linked development ticket (Project 2) has a version that has the status Released on the Releases screen.

In order to do so I have set up automation rules where I can select "When a Linked issue Transitions" and do this on the basis of the "Fix version" field. However, I am unsure how to add the condition that this only applies when Fix version field matches the status "Released" on the releases screen.

If you have any thoughts on how to do this, that would be greatly appreciated.

Thanks

Emile Renaud · Answer

Hi Jack,

Thanks for sharing your thoughts!

Do you think it would be possible to automate the setting of the custom field?

something like IF version.released THEN issue.released = TRUE

Jack Brickey · Answer

Alternatively you could use something like...

...and fixversion is not empty and resolution = Done...

obviously either solution requires diligence.

Jack Brickey · Answer

Unfortunately you cannot query on “released”. What you could do is to create a new custom field “released” and set that on all issues when released and then set a condition on that field.