service desk agents notifications

ankit agarwal8

i have created a notification scheme where mails are sent to multiple users for events like - 'issue created,resolves and commented'

the notifications are being sent alright when sent through admin login but no such notification is being sent when an agent comments or resolves the issue.

what should be done to turn notifications on from agent's end??

Paulo Hennig

Hello Ankit,

Not sure how you set your notification scheme, could you kindly give a try on the Notification Helper and check if you get additional information on the Issue Resolved (An example) for a specific JSD Agent.