Fields not showing on Create Issue view

Janene Pappas

I'm helping to configure our Jira Service Desk projects and am struggling with the New Issue view. I have the Issue Type set up, added them to the screen for the Issue Type and done all of the associating I know to do but one user (who is also an admin, as am I) did not see all of the fields by default when using the "+" to create the issue. She could open "Configure Fields" and check all of the boxes for the fields, but what do I need to do to keep this from happening for everyone else? 

Here's the Issue View for Issue type "Customer Issue (Apps)", showing all of these fields (there are more but you should get the idea): 

More screenshots of the setup: 

What am I missing?

Angélica Luz

Hello Janene,

Thank you for reaching out to Atlassian Community!

By default, when we create an issue in Jira, it will show the system fields and then we can show the custom fields selection "All" on "Configure fields".

Currently, the only way to show custom fields without using the "Configure fields" is by setting them as required. 

To to that, go to Project settings > Fields > Click on the pencil icon to edit and set the necessary fields as required.

If you don't want to let the fields as required, then the users will have to select "All" for every new ticket.

Regards,
Angélica