How can only organizational users email ticket requests without also allowing the rest of the world?

Tire Rack

When configuring preferences for users to create tickets by email, it appears that the only options are to have each user be manually added so they can create tickets, or open the system so that anyone can email in a ticket without use of the portal.

 

In our use case, 95% of the employees would submit a ticket by email, and not through the portal. We want to allow only email accounts associated with our company domains to submit tickets. I am not seeing a setting that allows us to whitelist only those domains or do an Active Directory sync so that users are automatically added right out of the box.

Can someone please assist?

Thank you.

Angélica Luz

Hello Tire,

Welcome to Atlassian Community!

You are right about the configuration, for now, we can keep the project closed and manually add customers or open it to everyone and allow customers to create their accounts.

Currently, it's not possible to whitelist domains for public sign up. There is a feature request suggesting the implementation of this ability:

• Include Domain Level Restrictions for Service Desk Public Signup 

Please, click on vote and watch to receive updates about the feature.

If you have a list of all customers' email addresses, you can separate them using a comma and paste the list to the Add customers on the customers' page and add everyone at once.

Regards,
Angélica