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localhost can't currently handle this request.

Fabrice Bovy

Hi,

after having istalled Jira Software 8.7.1 x64 on Windows 2019 Standard edition on port 8085 (8080 is already used), I get an error when trying to access the site on localhost to setup : localhost can't currently handle this request. I made an inbound rule in FW for both port 8085 and 8005.

what can I do ?

Accepted answers

JP _AC Bielefeld Leader_

Hi,

did you check the server.xml for the ip address used for binding the Tomcat server. What is netstat -an printing?

Best

All comments

JP _AC Bielefeld Leader_

Hi,

did you check the server.xml for the ip address used for binding the Tomcat server. What is netstat -an printing?

Best

Fabrice Bovy

Hi,

here is the server.xml configuration :

server.xml.png netstat -a :

I installed it on another VM without any problem... It just tells that SQL Server 15.00.2000 is not supported. You should migrate to a supported database version.

JP _AC Bielefeld Leader_

IP v6 only...

Please check:

https://confluence.atlassian.com/jirakb/how-to-run-jira-on-a-specific-ip-321847552.html

and

https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-configure-Jira-to-listen-on-ipv4-instead-of-ipv6/qaq-p/1104206

You might want to set:

-<span>Djava.net.preferIPv4Stack=true</span>

in your startup config.

Best

Fabrice Bovy

Got it!

thanks.

however, I don’t understand why jira was listening on ipv6 instead of ipv4. Ipv6 is deactivated on the NIC, so why did jira install it on ipv6 ?

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