Email notifications are not being sent to user of project role

Philippe Müller_eda171

We have defined a project role "Agents to be notified".

 

We have added this role to [user] via the project's People.

 

We have granted all permissions to the project role in the notification scheme.

 

We do not get any notifications.

 

Notification helper states:

[user] receives notifications for the 'Issue Created' event.

[user] does not get notified of their own changes.

 

Does anyone have other hints on what could be causing the problem?

Angélica Luz

Hello Philippe,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support about the same issue and the resolution was to set the “Should customers receive JIRA notifications?” to Yes.

The configuration can be found in Jira settings > Products > Configuration.

I'm sharing this information here in case other community members face the same issue.

Regards,
Angélica