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Please provide a value for required field 'myCustomField'

Kim Tso

myCustomField is a bundled field from plugin Extnesion for Jira Service Desk.

I have use the request form for a few months.

Suddenly, today when I try to create a request, and it prompt Please provide a value for required field 'myCustomField'.

I doubt that I have input value in bundled field and system cannot detect the value.

Then I go to my servicedesk project > Request types > 'myRequest' > Edit fields
I find that myCustomField Required is Yes and show "This field is required by the linked issue type".

However, I don't know this very well, could I know how to Change that from Yes to No?

Accepted answers

Ismael Jimoh

Check your field configuration and set this to no. Potentially an admin could have changed this because a new project that uses the same field requires it in their process.

Let me know if it helps.

Ismael

All comments

Ismael Jimoh

Check your field configuration and set this to no. Potentially an admin could have changed this because a new project that uses the same field requires it in their process.

Let me know if it helps.

Ismael

Kim Tso

I cannot set it to No since it is dimmed.

Kim Tso

I change the field from "Required" to "Optional" in Issue > Field>Field Configuration

then I can set it to "No" in edit fields.

Many thanks

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