We need our costumers to know that we are off our working hours in this cases.
https://marketplace.atlassian.com/apps/1218305/out-of-office-assistant-for-jira-cloud?hosting=cloud&tab=overview
I don't have any experience of this particular add-on, though, as we don't use Service Desk Cloud. It seems to have good reviews, though.
You can do this using built in automation. Something like this ...
When: issue created
if: createddate >= startofday(+8h) and createddate <=startofday(+24h)
then: send email to reporter
Otherwise...
send normal notification
obviously this isn’t exact and you will need to tweak to meet your needs.
Thanx but i was trying to find out if i was able to do this on the JSD.
It cant be done even with automation rules as far as i see.
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