Change default sender email

Question

Hi,

I'm using Jira Service Desk with a "Next gen service desk" Project.
I'm unable to find where can i change the email jira use to send emails to my customer.

By default it's something like:

jira@companyname.atlassian.net

I prefere to use my own support email  on my own domain.

Thanks,

V.

Olga Videc · Answer

Hello @Vincent Morio

You are referring to project's sender email address.

Atlassian documentation

Configure a project's sender email address

When you set the sender address for a project, all notifications are sent from this address. This setting is specific to the project and won't affect the configuration of other projects.

The 'Sender Address' for a project can be configured as follows:

* Choose the Jira icon  > Projects.
* Select Settings > Summary.
* Under the Notifications section and click the pencil icon to the right of the Email address.
* In the resulting Project Email Address dialog box, enter a valid email address in the Email field, and click Update.

This email address will now be used as the sender address in all email notifications sent by this project.

https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html

BR, Olga

khalid alqahtani_4p16mv · Answer

Dear @Vincent Morio

I hope the below help you in your task:

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

BR,