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Automation rule not running

Marie Philips_zvtvmx

Created the rule in project automation app for a next-gen service desk (not the automation tool in next-gen service desk). It ran OK when first set up but it won't run now, and it doesn't send an email to say the rule has failed. It also doesn't show as being executed on the individual issues Project rule.png

Accepted answers

Parvaneh Zand

Hi @Marie Philips ,

If there is no error in automation audit log, you should check Jira mail server settings. Make sure outgoing mail is enabled and connections are established.

It seems that the automation is correct, even you can make it simpler by using "Issue transitioned" trigger instead of trigger + condition.

All comments

Parvaneh Zand

Hi @Marie Philips ,

If there is no error in automation audit log, you should check Jira mail server settings. Make sure outgoing mail is enabled and connections are established.

It seems that the automation is correct, even you can make it simpler by using "Issue transitioned" trigger instead of trigger + condition.

Esther Amunga

automation rule.PNG

How can I establish connections? My outgoing email is enabled, but rule is not working

Esther Amunga

@Parvaneh Zand please assist me

Parvaneh Zand

Hi @Esther Amunga,

What it says in the audit log? is there any error in there?

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