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How do I make my Portal (Request forms) in a Jira Service Desk Project public?

jillianmar1692

So I have created projects under Jira Service Desk, with different request forms and I have customized it according to my team's needs already. I just need to make it available to anyone on the Internet (for demo reasons).

To sum it up, I need my Portal available even to those who don't have Jira licenses to log requests/tickets.

Accepted answers

Jack Brickey

Go to project settings > customer permissions and tick the button for “anyone can...”

All comments

Jack Brickey

Go to project settings > customer permissions and tick the button for “anyone can...”

jillianmar1692

This worked and my portal is now public. However, I've made a custom notification to customers and I've included a link that should redirect them to the issue that they've logged. But when accessing the link, I get back to the screen which is asking me to log in.

I have already edited the permission scheme. Under Browse Projects -> I've included 'Public' in the Groups.

Jack Brickey

Correct. Just because it is public doesn’t mean the user doesn’t have to login when they access the portal. While a user can open an issue via email if they wish to access the portal to open issue or view existing issue they must log in. Without this there would be no way to filter the created issue by user.

jillianmar1692

So just to confirm my understanding:

An unlicensed user who logged a request via the Portal, won't have any way to see his/her request in the Portal and can only do so via the email notification that was sent?

Thus, the ONLY interaction an unlicensed user would have with the portal is logging and submitting the ticket?

Did I get that right?

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