nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do you restrict a customers access to only their requests in Service Desk?

Tom Horton

I would like to restrict a customer to only see their requests when they are logged into the Service Desk portal. Is there a way to not have the Any option for showing requests?

Comments

Ashkan Malekly_4jfgcl

Hi @Tom Horton

In permission of your project, the browse project and Create Issues must grant to Service desk customer - portal access. In user and role also grant your team to Service Desk Team.

Tom Horton

I didn’t realize that I was logged in with my admin account which allowed me to see all requests. If I login with a customer account I can’t see All or All Request Types. So no problem to solve. Sorry.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

jira-service-desk-cloud

new-to-jsm