Adding customer to JIRA service desk

Question

Hi there,

I am trying to add couple of users to our JIRA service desk, however they are not receiving the invitation emails.

As a test, I put my email address down and I did not receive the email as well. The organisation group is fine, because other users are making requests.

Please can you help? Thanks.

Christian Czupras · Answer

I can confirm the same issue.

Is there any solution or debug option available?

Devinder Gandhi · Answer

Hi @Dirk Ronsmans

Thanks for getting back to me.

I can confirm this is enabled, which is why it's strange.

Thanks.

Dev

Dirk Ronsmans · Answer

Hi @Devinder Gandhi ,

This is actually a setting you can turn on or off.

Under you "project settings > Customer Notifications" you have a "Customer Invited" notification (When a customer is invited to your service desk portal, they are sent an email.) that you can enable/disable.

Could you check whether this is enabled?