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Failed to @mention in Jira Comments

Suzannah_Ibrahim

Hi there, anyone has any idea why Im the only one in my org cant @mention a user?
This is for Jira, comment box.

Thanks,

Suzannah

Accepted answers

Ollie Guan

Hello @Suzannah_Ibrahim ,

The permission to use mentions relies upon four items:

Permission to the 'Browse Users' permission
Wiki Style Rendering for the affected field
Email visibility of users
The mentioned user does not have Browse Project permission

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

All comments

Ollie Guan

Hello @Suzannah_Ibrahim ,

The permission to use mentions relies upon four items:

Permission to the 'Browse Users' permission
Wiki Style Rendering for the affected field
Email visibility of users
The mentioned user does not have Browse Project permission

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

Suzannah_Ibrahim

Thank you @Ollie Guan ! Will get my manager to look into it.

Slawek Zurek

It works! Thanks Ollie Guan.

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