Validator on Create issue not working.

Question

I want to ensure that all issues of a given issue type are created via the Portal.

I have Cloud ScriptRunner and have written a Workflow Validator as follows:

(issue.properties['request.channel.type']['value'] == 'portal') ? true : false

I have successfully tested this against existing issues.  However, when I add this condition to the Create transition, it always returns false.  If I change the if condition from 'portal' to null, then it still returns false.

Am I doing something wrong?  Are there any alternatives?

Marini Marini_oy8r62 · Answer

@Nick HassellDone a few tests too. I think you are right. issue.properties value will be set after the issue creation. Thus, there is no way for checking if a user tries to create an issue from Jira/portal/API using a validator in Create issue transition.

Viktor_kre7k4 · Answer

Thank you.

Turns out I misclicked when I selected the Workflow issue type scheme.

Works now, but the validation error message, unfortunately, is not displayed on the portal.

Radhika Vijji _Innovalog_ · Answer

Hi Viktor,

Can you share what you configured? What you need is a Build-your-own validator with the following Jira expression:

user.groups.includes("jira-users")

It should block the user from creating the issue, but the error message displayed is the standard message and not the message configured in the validator. That is a known issue in Jira Cloud.

Regards,

Radhika