How to get the full content of the article and not just the excerpt.

marcelo_a9bdhv

Hi, i'm working with the Jira Service Desk API and want to get the full content of my knowledge center articles.

There is a way to expand and get the full content?

Or if not, reading the Article URL and innerHTML the content we receive a CORB - Cross-Origin Read Blocking for the images, there is also a way to whitelist our domain or workaround this situation?

Thanks in advance.

Marcelo.

Dario B

Hello @marcelo ,

If I understand correctly you are calling one of the service desk REST API endpoints to get articles and you want to get the full article content instead of only an excerpt:

•  /rest/servicedeskapi/servicedesk/{serviceDeskId}/knowledgebase/article 
• /rest/servicedeskapi/knowledgebase/article

Is this correct?

If this is correct then I the example response in the documentation I can see that a URL with the full article content is already returned in the response itself, under the "content" property:

  "values": [
    {
      "title": "Stolen computer",
      "excerpt": "assuming your computer was stolen",
      "source": {
        "type": "confluence",
        "pageId": "8786177",
        "spaceKey": "IT"
      },
      "content": {
        "iframeSrc": "https://your-domain.atlassian.net/rest/servicedeskapi/knowledgebase/article/view/8786177"
      }

 

For above example, in order to get the whole content it would be enough to call:

• https://your-domain.atlassian.net/rest/servicedeskapi/knowledgebase/article/view/8786177

 

Another option would be to call the Confluence REST API endpoint to get content by ID (providing the pageId from above response). 

 

For details please see:

• https://developer.atlassian.com/cloud/confluence/rest/
• https://developer.atlassian.com/cloud/jira/service-desk/rest/

 

Cheers,
Dario