you can't copy the information from the organization field after the new update.
Hi @[deleted]
Can you please provide a more detailed question, I don't understand what your request is.
-Mike
Hello,
in some tickets, when we try to copy the information in the organization field we can't do it. With the old version, we were allowed to do it but now we are not able to copy the information.
What information? The organisation field is for the customer company name. Do you want to be able to change the organisation name or fill it in if it was not filled in by customer?
If your agents are unable to fill in organisation or create a new organisation or add one to the ticket, you need the Service Desk Agent role/permission. Check this out: https://support.atlassian.com/jira-service-desk-cloud/docs/add-and-remove-customers/
we are able to change the organization name and we can do it but if we want to copy in order to paste it we can't.
what we do is we copy the customer company name and then we paste it in the notify to field.
thank you
Hello
what we do is we copy the values of the organization and we paste them in the notify to field.
we already have a list of organizations/users. the problem is just we can't copy/paste the users ( we go faster by copying and pasting).
as you can see in the picture: we copy LHI INTERNATIONALE... and we paste it in the field below.
It looks like you're new here. Sign in or register to get started.
