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How to set Jira and Confluence users to special groups automatically use LDAP server?

Raw Main

Set user directories in Jira Software Data Center, this path:

User management > User Directories > Directory Type: LDAP >
Configure LDAP User Directory > Directory Type: OpenLDAP > LDAP Permissions > Default Group Memberships: jira-software-users

After sync the users from LDAP server, they aren't been set into 'jira-software-users' group, so they can't be used.
Why and how to config it correctly?

Accepted answers

All comments

Hernan Halabi - Elite IT Consulting Group

Hello @Raw Main did the user try to login? As the text of the image shows, the group isn't assigned until the user logs in and this might be the case here.

Raw Main

Yes, I tried login. But got this error:

com.atlassian.crowd.exception.runtime.UserNotFoundException: User <test.user> does not exist

com.atlassian.crowd.exception.runtime.UserNotFoundException: User <test.user> does not exist

Hernan Halabi - Elite IT Consulting Group

That looks like the user can't be found at ldap rather than Jira. I suppose the user does exists there but maybe you are not bringing the whole directory. Just a subset of users in a group there?

Raw Main

Maybe the reason is that:

> The user 'test.user' exists in multiple user directories, and only this specific instance of the username will be removed.

Do you know how to remove a user from a directory? Such as remove it from 'Jira Internal Directory'.

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