Customer Satisfaction notification

Kyrylo Filipenkov

Hi,

When I resolve issue, to customer send notification and with sender email address added user display name who triggered event. In server instance, notifications send without user display name.

Is it possible to remove the user display name from sender email?

Angélica Luz

Hello @Kyrylo Filipenkov,

Welcome to Atlassian Community!

On Jira Service Desk, we can change the email address for customer notifications, but this option won’t change the sender full name. With that said, even changing the email, when an agent post a comment or when the ticket is transitioned, customers will receive a notification showing the agent’s full name.

We have a feature request suggesting the implementation of this ability:

• User JIRA's 'Email From' format in Notifications

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica