Set Reporter from a custom field

Erik Pastor

Right now, I'm receiving the email address from the reporter via a 3rd party tool in a custom field.

I only have the email and the reporter is already created.

I'm trying to do it via Automation for Jira.

I tried to set the reporter.emailAddress but I ended up having the reporter as anonymous.

Is there any way to do it only having the email from the reporter?

Petter Gonçalves

Hello Erik,

Thank you for reaching out.

Per your description, it seems that when an issue is created in your site, you would like to add the value of the customfield_10178 as the reporter of the issue using Automation for Jira. Is that correct?

If that's what you are trying to do, you can simply use smart values to copy the value from the custom field directly to the reporter field. This is the rule you must use:

For more information about Smart values, you can check the documentation below:

Smart Values 

Let us know if you have any questions.