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Hide request customer form for specific organizations or customers

Tobias Plankl

Hey,

Is there the opportunity to hide an request form on JSD for specific customers oder organizations?

For Example I have User A and B. User A can only see

Bildschirmfoto 2020-02-19 um 14.52.21.png

this two request forms.

And User B can see this request forms.

Bildschirmfoto 2020-02-19 um 14.53.04.png

Accepted answers

Mike Bowen

Hi @Tobias Plankl

It is possible but not in one project. You could set up another Jira Service Desk with only Customer B, then they can have their own requests.

It would mean your agents have to monitor to Jira Service Desks?

-Mike

All comments

Mike Bowen

Hi @Tobias Plankl

It is possible but not in one project. You could set up another Jira Service Desk with only Customer B, then they can have their own requests.

It would mean your agents have to monitor to Jira Service Desks?

-Mike

Tobias Plankl

Is there no addon to do something like this?

Mike Bowen

Hi @Tobias Plankl

I am not sure, but you could do a search in the Marketplace.

-Mike

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