how to modify a workflow based on the choice of a field

Jose_Salvador_Covarrubias_Olivares

How to modify a workflow based on the choice of a field, I wish that when selecting within an menu an option this ticket is assigned to an agent but if you select another option that is assigned to another agent

Ismael Jimoh

Hi @Jose_Salvador_Covarrubias_Olivares 

From the above and since you reference agent, I’m assuming you are referring to Jira service desk.

If this is the case, use Jsd automation to set the assignee.

• Go to project setting/automation page
• create a custom rule
• When: issue created
• if: field value=a
• then: set assignee

Below this add an else under the if and add your second condition.

Tou can also use the add-on Automation lite for Jira to achieve this if the project is a standard Jira project and not JSD.

 

Cheers