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how to make the client select or assign his agent

Jose_Salvador_Covarrubias_Olivares

I want that when a new ticket is opened the client can select the agent that will solve their problem

Accepted answers

Thomas Deiler_db00h3

Dear @Jose_Salvador_Covarrubias_Olivares ,

unfortunately, that breaches the concept of SD. This would reveal the inner organisations employee structure.

You can't do.

So long

Thomas

All comments

Thomas Deiler_db00h3

Dear @Jose_Salvador_Covarrubias_Olivares ,

unfortunately, that breaches the concept of SD. This would reveal the inner organisations employee structure.

You can't do.

So long

Thomas

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