How to set all issues of a concrete issue type visible to all Service Desk users?

Question

I want to configure my Service Desk issue types visibility (to whom the tickets are shared). Let's say I have two Service Desk issue types:

1. Fault

2. New Feature

Here are the rules I would like to somehow set:

1. I want the Fault issues to be shared with all the customers from the set organization.

2. I want the New Feature issues to be shared (visible in the Service Desk Portal) to all the Service Desk users.

How to implement the rule 2?

Tomasz Skalniak · Answer

Hi Victor,

thanks, I read the post you have linked me. If I understood you (and the linked post) well, to enable some posts to be shared with all users I have to create a global organization which will contains all the users, and set it for the shared tickets. But how to configure such an organization, especially how to add users to this organization after they are created, and how to remove them from the organization when they are removed from the customers list. I can provide some automation but I expect such a simple configuration to be somewhere in the box.

Best,
Tom

Victor Mutambuki · Answer

Tomasz,

Please see topic under organizations.

Victor