How to display suggestions from within knowledge base articles?

Diarra_tv0xn3

When a customer is typing up a question in the portal, the only suggestions shown are the titles of the articles in the KB.

For instance, I have Jira FAQ page with about ten questions, among which : How do I add new users to my project?

When a user is typing a similar request through the portal, they see "Jira FAQ" as a suggestion. Is there a way to display a preview of the page with the right key words? 

Thank you.

Mike Bowen

Hi @Diarra 

No, there is no preview in the default portal. 

It works on key words and the search results are limited to 3 results (3 KB titles).

It would benefit your customers more if you took your ten questions and made them each a KB post, that way if a customer was searching key words, it would find the page. 

Here is an example:

 

-Mike