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Can't upgrade Jira Software from 8.0. to 8.7

Aleksei Budnikov

I have installed Jira Software 8.0 on Fedora 29 When I try to upgrade installer hung up on this step "Existing Installation directory"

[root@sv-jira user1]# ./atlassian-jira-software-8.7.1-x64.bin
Unpacking JRE ...
Starting Installer ...

This will install Jira Software 8.7.1 on your computer.
OK [o, Enter], Cancel [c]
o
Click Next to continue, or Cancel to exit Setup.

Choose the appropriate installation or upgrade option.
Please choose one of the following:
Express Install (use default settings) [1], Custom Install (recommended for advanced users) [2], Upgrade an existing Jira installation [3, Enter]
3
Existing installation directory:
[/opt/atlassian/jira]

Accepted answers

All comments

Ganesh Babu_l9dxny

Hi @Aleksei Budnikov

Indeed i think upgrading to a latest version is not the right choice. As a best practice we need to upgrade the enterprise release.

So i think for you need to upgrade your existing Jira Application to the latest version that is available in 8.0. Which is 8.0.3

Once you upgrade to the latest version, from there you upgrade to 8.5 in that upgrade to the latest release available. As 8.5 is the enterprise release.

To answer your question logs are required. If logs are provided we can look.

One reasong might be the memory issue. Lack of memory space also sometimes hangs up.

Regards,

Ganesh

Aleksei Budnikov

Hi! I've tried to upgrade ti 8.0.3 but result is the same - installer hung up without any messages on the step

Express Install (use default settings) [1], Custom Install (recommended for advanced users) [2], Upgrade an existing Jira installation [3, Enter]
3
Existing installation directory:
[/opt/atlassian/jira]

Jira is stopped, and tomcat too.
By the way? Where I can find installation log?

Ganesh Babu_l9dxny

Hello @Aleksei Budnikov

You can find that under var/atlassian/application data/log

Jennifer Ward

@Ganesh Babu

Are you suggesting he upgrade from 8.0 > 8.0.3 > 8.5 > 8.7.1 or are you suggesting he do the first three hops, but not go all the way to 8.7.1 at all?

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