When using the Service request with Approvalsthe description of the request disappears when comments are added when the approver is trying to understand what the requests is so cannot see the detailed description. Are there any workarounds for this
Is it possible to clarify the situation by adding screen prints to your question?
Marco, as above there is no description so the Approver doesn't know what he is approving.
When you look at the settings of the Request types,
is there the field "description" set up as a field on the screen?
Yes there is. This is what is baffling me,,,
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