nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to send an email to the reporter every time a linked ticket's status changes in another project?

Vibhay_Chawla

We have 2 projects created, project A as service desk and project B for development.

What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development project, an email should be sent to the Reporter every time the status changes for the linked bug/epic in the development project.

Like from Selected for development > In QA > Ready for deployment etc.

So, the reporter in ServiceDesk gets to know the progress from the developers' side.

Comments

Gaurav_0av1h6

Hello @Vibhay_Chawla

If this is still an issue, this can be resolved by using the Automation Rule.

Let me know if you need any guidance for setting it up as I have set up something similar.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-software

link

new-to-jsm