Having custom filers / dropdown

Question

People in my team told me it's not possible but I just wanted to confirm it with the community. Is it possible to have custom filters in Service Desk? I would love to be able to sort tickets by Date Created, Date Modified but also any fields in the ticket form submission. For example, when people submit a ticket, they can enter a Country, Brand or whatever field. Would it be possible to filter tickets from those fields?

We are open to extensions.

Jack Brickey · Answer

you might also look at doing this w/in a queue as well but might not be the best spot.

Jack Brickey · Answer

You can certainly create filters for JSD projects. Just go to the advanced search and create/save your filter. Include whatever fields you wish. Then you can sort by clicking on the header field or enter the sorting criteria directly into the filter and save.