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How do I view attachments in new service desk layout?

Deirdre Carr

When a ticket is raised with an email including an attachment I can't access or view the attachment in the new Service Desk layout.

The attachment appears as below in the comments section:

[^attachment name.xlsx] (25 kB)

but there does not seem to be any option to open or view the attachment.

In the old view it appeared in the attachments section and allowed me to open/download.

Accepted answers

Jack Brickey

yes they are embedded in the comments. But I am able to access them just fine.

Deirdre Carr

PDF works from the comments section but can anyone tell me how to access an excel sheet in this new Jira Service Desk version?

The attachment appears as below in the comments section but I can't open:

[^attachment name.xlsx] (25 kB)

All comments

Jack Brickey

yes they are embedded in the comments. But I am able to access them just fine.

Deirdre Carr

Jack, can you access any type of file - eg Excel Sheet?

Deirdre Carr

PDF works from the comments section but can anyone tell me how to access an excel sheet in this new Jira Service Desk version?

The attachment appears as below in the comments section but I can't open:

[^attachment name.xlsx] (25 kB)

Mike Bowen

Hi @Deirdre Carr

I tried PNG, JPG, DOC, CSV as well as an XLSX file as an email attachment. They all works perfectly in the new view, equally perfectly in the old view. Clicking on the attachment opens a view of the file over the request, given me the option to download it or quit.

Other suggestions: If you are using Chrome browser, Try clearing your cache, and updating the browser. Turn off new view, log out, log back in, switch to new view.

-Mike

XLSX file attachment raised via email.png

Jack Brickey

Yes I can. I will say that I seem to recall a scenario where, when I clicked on an excel attachment it downloaded but can’t seem to reproduce. Maybe I was dreaming it. I concur with Mike to try different browser, clear cache, etc. finally if you are unsuccessful I would contact Atlassian Support and have them access and try.

Deirdre Carr

Clearing the cache for my Google Chrome sorted the issue.

Thanks

Mike Bowen

Excellent! if only Chrome could be more efficient.

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