I need a way to pull a report that shows how long a ticket sat in one status before it was updated to another for a specific time frame. e.g. show all tickets that during 1/1-1/31 were in a specified status for 7 days or longer.
Hi,
you can have a look at Status History PRO and its report which can be created according to your needs - more details here.
Regards,
Lime Trees Support Team
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