Is there any way to add new fields to the customer services desk ?

Question

Hello

I need add some fields to the issue view of the customer, after the customer create an issue, is it this possible? they want to see the responsable and the priority, any idea?

thanks

edwin vasquez_f9df79 · Accepted Answer

Hello @Leonardo Guerrero

Unfortunately, this doesn't seem to be an option at the moment. There is a request to add this feature to Jira Service Desk Cloud.

https://jira.atlassian.com/browse/JSDCLOUD-4328?_ga=2.51824681.1666392881.1581006579-930573636.1574053760

Hope this answers your question.

Shannon_mkz717 · Accepted Answer

You might check out the market place app Extension for JSD. Depending on the fields you want on the customer view, this may work for you:

https://deviniti.com/support/addon/cloud/extension/latest/show-fields/