An internal error has occurred. Please contact your administrator.

SIGERI

Hi I am trying to upload a file from my Dashboard to an ISSUE and I get this error ("An internal error has occurred. Please contact your administrator.") The file is not less than 10M, but when I enter an incident I click on more and option to attach file I do not have that inconvenience, nor at the time of creating, passing a transition.

This error did not have when my tour was in version 6.3.14 when we made the UPGRATE to tour 8.4.0 this problem arises.

 

Andy Heinzer

Hi,

Thanks for posting all these screenshots and sorry to hear about this problem.  I can see pretty clearly that you are unable to get this particular attachment to post itself to this issue in Jira.   Unfortunately this particular error message does not tell us exactly why that is.

I would recommend recreating this exact problem once more, and then immediately take a closer look at the logs Jira creates for this event.  These will be located on the Jira server under:

• $JIRAINSTALL/logs/catalina.out
• $JIRAHOME/log/atlassian-jira.log

Sometimes these two log files have the same information in them, but other times one might have some more details than the other.  If we can see that the details are in the logs, it should help us to better understand why this is failing.  The most common cause I know of for this problem would be that the file system permissions are lacking for the user running Jira.  Which means that the Jira application is actually unable to store that file to disk as expected.  If that's the case, then we should see an error in the logs that confirms this.

If that's the case, and you're using a Linux/Unix operating system to host Jira, then I'd recommend following the steps in How to fix directory permissions in Linux for Jira Server.

If that doesn't apply, please share with us the details of the log entry at this time, perhaps we can better target the solution here with a bit more information in the stacktrace itself.

Cheers,

Andy