Hello, I would like to know how I can hide the ticket request types until the learner has searched through our documentation? Once they have searched and been unable to find a resource on that, they will be greeted with the option of submitting a request about the topic. Is this possible to configure? We would like the main page of the portal to be bareboned, and then provide the opportunity to submit a ticket after searching through documentation. I have tried hiding "Request Types" but that did not work as it does not allow the learner to submit a ticket based on that request. 
