Does Time in Status for Jira Cloud work in Jira Service Desk?
Hi @Skience NYL Bitbucket Acct (Tag Giese's old acct)
It appears it does - if you check the application on the Marketplace, you'll see just under the title it's tagged with "Jira Service Desk", where it takes into account SLAs.
A good resource for seeing how it works with the different parts of Jira is there wiki - click here to see it.
Ste
Yes, our app calculates status duration data for Service Desk.
If you have further questions don't hesitate and contact us through a SaaSJet Support or via email support@saasjet.atlassian.net. We will be happy to help you!
Regards,Zoryana
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