Hi,
Is it possible to create a report of tickets by time to first response? (or JIRA filter)
I need to see how long opened tickets were unassigned.
@[deleted]
I'm assuming you already have an SLA configured for Time to First Response. If you have the Service Desk Team, you can create a new report for this SLA:
https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-reports
Just create a new report and add the Time to First Response SLA as a Series.
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