removed useres cannot send emails to Jira

nadav_6ywtog

hi

we are using Jira for mintenance department

our costumers send us emails to our "support" mail and those emails are converted to Jira tasks.

i removed some users from our system and now when they are sending emails to the "support" -  their emails are lost  . we cannot see them in the system.

i re actived their users in order to solve the problem but i dont understand why i need to pay for that.. why they are different from other costumers that sends us emails... what should i do in the system to solve that? 

thanks in advance  

unknown

Hey Nadav, make sure the users are "Portal-only" customers in your environment, see the following documentation;

https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html