Customer Portal Options

Question

Hi All,

We have a different projects created in jira with issue created for them. Is there a way to configure the Jira ServiceDesk to allow customers to create a ticket where they can select a project and issue from the project?

So for example we are working on 10 issues for a customer, that customer can then login to the portal and select one of the 10 issues the ticket they are creating relates to.

Thanks

BL_tn4st9 · Answer

Thanks for the reply. It was more for customers in the portal to be able to select an issue/story/bug etc.. from an ongoing project that was created in Jira Software.

Jack Brickey · Answer

Not sure I follow here but let me throw this out to get the discussion going.

If you go to the portal and click on the "Requests" icon you will be taken to a screen where you can view your requests and filter them. On the top right header you have "Any request type" in a drop down. If you click on that the request types are grouped by project. Does this help?