Hello Team,
Our Jira is not creating the ticket, we are receiving the mails on below mail address.
1- DEPsupport@nuance.com
2- DEPoncall@nuance.com
you probably don't want to share these email addresses in this public forum.
Are these emails setup within two JSD projects under - project > project settings > email requests? Please check the email logs in that location and report back w/ what you are seeing. maybe a screenshot?
Hi @Devesh Sharma - Troubleshooting email ticket creation is a detailed process. This article gives a step by step process. Perhaps take a look at the article and then feel free to ask for clarification.
interesting. that article states that it is for Jira cloud and yet it is listed under Jira 8.7 in the breadcrumbs and a quick look seems to be for server. There may be one specific for cloud though
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