Usable Rank field values to sort the issues which are impacting customers on the high rate

Question

Hello,

We have a swimlane on Kanban board with name 'Top priority'. If customer affected issue has priority P3 and internal defect has priority P1, we need to work on the priority P3 where customers are affected on higher rate and we need to achieve this by using rank. Rank should be provided such that the priority P3 is given higher rank than priority P1 and the issue which is impacting customers should be over the top on Kanban board. We are using a Jira version 7.3.4.

I have tried changing the board filter to order by priority, but that didn't help.

Please can someone suggest a solution.

Thanks in advance!

Sneha Gopinath · Answer

Hello John,

We have Adaptive ScriptRunner add on. Please can you help us with the script to be written to automatically populate/change the custom field value when the Priority field is populated.

That would be a great help!

John Funk · Answer

It sounds like you need to create a custom field and just put in the values that you want to sort on. Then add that to your filter.

You can use an add-on like Automation For Jira or ScriptRunner to automatically populate/change the custom field value when the Priority field is populated/changed.

Sneha Gopinath · Answer

Priority field has the following values (P1, P2, P3, P4, Low,  Blocker, Critical, High, Medium, Major, Minor, Must be Fixed, Highest, Undefined, Show stopper). I am using the default priority field and have not created another field.

Yes, I tried ORDER BY Priority DESC. But, order by priority sorts the issues with priority in descending order.

'P1' is given a higher priority than 'P3' between 'P1' and 'P3' . So, ordering by priority DESC will have issue with P1 (which is an issue affecting internal team) on top of the Kanban board.

But, we need to have issue with priority 'P3'(which is an issue affecting customer/client) to be displayed on Top of the Board. Can we achieve this with Order by Rank?