Unable to install Apps - cloud instance

Question

I have been told that I was given org admin access, but I still am not able to install apps from the market place. I get the following error when I try to install an app.

"Only site admins can start trails for paid apps, and unfortunately you are not one of them. Share this app with your site admin to install it for you"

How do I approach this?

Mike Bowen · Answer

Hi @RamR

Jira Settings - Administration - pick a user and under ROLES select the role:

Once you have Site Administrator, your name will have both ORG & SITE ADMIN against it.

-Mike

RamR_hw5rqq · Answer

My current admin couldnt see any option to make me a site admin and he had given me the org admin access thinking that will provide me with ultimate access to install apps, but that didnt work. Kind of confused now...

Nic Brough -Adaptavist- · Answer

You need to be a site admin, not an application administrator.