Can we pull the information about the user by user id from Atlassian system if he had already regist

Question

Hello!

We are using a Service Desk Project for clients on our project to cooperate with support directly. my problem:

If the user was registered in Atlassian before registering with our account, then information about the organization is not tying to its information, and not assigning him to organization_name, org_id, and user_id.
Cards created by this user come to support without Organization, as it came from a standalone user.

When the user already has an account, can we get his user id from your system, to pull info from an existing account to ours?

Julie d_Antin _Elements__bsgnak · Answer

Thanks for the recommendation @Artem Lemeshko !

The app is called Elements Connect now, and you can find it on the Atlassian Marketplace here:
https://marketplace.atlassian.com/apps/23337/

Ashkan Malekly_4jfgcl · Answer

@Artem Lemeshko Hii

You can use the nFeed add-on for Jira. It helps you.