How can our guest visit our customer portal and view their issues without creating account?

Miguel Bravo_47hc8r

We are currently testing our customer portal and have noticed that when a guest/customer starts an issue, they are sent an email. The email contains a line for them to reply directly to us through their issue. There is a link to "View Request", but they are asked to log in or create an account to be able to see their issue. Is there any way around this?
Thank you

The first attachment is an example. We would like our guest to have access to just that view. The second attachment is an example of the email. (for reference)

Mike Bowen

Hi @Miguel Bravo 

There are two ways to raise a request.

1. Customer portal, which requires sign up (free). The customer portal is way better for your customer because they can see all their requests raised. They can also see requests raised by their colleagues. 
2. Email. The email notification you see is a default template, which you can change if your want, but the link can't be removed because it is primarily for customers who are signed up to the customer portal to quickly gain access to the portal via that link. For email customers simply tell them not to click the link and instead reply above the line.

If you want that customer portal view then invite your customers to the customer portal by adding their emails into organizations under customer. They'll receive an email invite to sign up and then once logged in they can raise tickets via the portal. 

 

-Mike