Error rendering SLA in Jira Service Desk Cloud

Question

When I log into my cloud hosted service desk instance I noticed that the SLA is displaying the following error:

Error rendering 'com.atlassian.servicedesk:sla-web-panel'. Please contact your Jira administrators.

Anyone run into this before and know how to solve this?

Angélica Luz · Answer

Thank you for sharing, Neal. I'm glad that it's working.

After an SLA is deleted and created again, it may take a while to sync and shown on tickets.

The issue that happened might be related to migration from Server to Cloud. During a migration, even not showing an error, many features may not work as expected. The option to delete and create the SLA again was the easiest and fastest way to fix it, otherwise, we would need to create a ticket in order to check the logs and access your site to see what was happening.

Please, let us know if there is any other issue regarding SLA.

Neal Slensker · Answer

Oddly enough the issue has been resolved on its own, but I noticed that the existing SLAs were wiped out which my guess is that there was a delay in me removing them and the system recognizing that I had tried to remove them and recreate them.  So I will have to assume that by deleting the SLAs and recreating them fixes this issue.  Thoughts?

Angélica Luz · Answer

Thank you for testing, Neal.

Is it showing the same error message if you create a brand new SLA?