access to reports without a licence

Question

Hi, we are using JIRA Service desk (cloud) and also have JIRA software, which we are using the kanban boards and reports etc.  However my manager has access as a customer in service desk and user in JSW - how do i give him access to view all the reports from JSD without having to set him up as a JSD agent (and cost of a licence)

I would like him to be self service, and look at the reports when he wants and would prefer not to export.

Thanks

Veera_zqt9p1 · Accepted Answer

Hi @Karen Sinclair

Unfortunately, it's not possible to access reports within a project without having a license.

The inbuilt reports/queues functionality is available for licensed users only.