Can you set permissions on who can view a service desk portal?

Question

My team and I support both internal users and external users. We currently have all of our internal requests going through Jira Service Desk and we're hoping to bring our external user requests into Service Desk.

Is it possible to restrict who can see the different projects when in a portal? Currently, all users can see both the internal support project and the external support project when they go to submit tickets. Is this something anyone has tried before?

Thomas Deiler_db00h3 · Accepted Answer

Dear @[deleted],

If you were using Server you could do a redirection of the external portal URL. This is normally done within the proxy in front of Jira.

But for cloud Atlassian manages the upfront traffic and all cloud instances are open for everyone.

This is true for the case, that new customer can register on there own.

If your already have the users in your cloud system, then you can manually assign organization or singel customers to one SD project.

You can restrict this by https://yourdomain.atlassian.net/servicedesk/admin/<project_key>/customer-permissions

So long

Thomas

Veera_zqt9p1 · Accepted Answer

@[deleted]

Yes, you can restrict the portal view by setting up the customer permissions at individual JSD project level.

Please refer to Customer permissions for your service desk and Jira site for more details.

It's not just about granting external customers one Project Portal access, but you need to make sure that they are not given access to other Project portals meant for your internal customers.